Welcome to the Dortko FAQ section. Here you will find answers to the most common questions about orders, shipping, payments, returns, and more.
1. Orders
Q: How do I place an order?
A: Simply browse our products, add your items to the cart, and proceed to checkout. You will receive a confirmation email after your order is placed.
Q: Can I cancel my order?
A: Yes, you may cancel your order if it has not yet shipped. Please contact us at support@dortko.com as soon as possible. If the order has already shipped, you can still return it under our Return & Refund Policy.
Q: How will I receive my invoice?
A: A detailed invoice will be included with your shipment and sent by email for your records.
2. Shipping
Q: What countries do you ship to?
A: We ship to the United States and most international countries. If your country is not supported, checkout will not be available.
Q: How long does shipping take?
A:
- U.S. Orders: 4–7 business days after processing.
- International Orders: 10–20 business days after processing.
Delivery times may vary depending on customs clearance, carrier delays, or weather conditions.
Q: Do you offer free shipping?
A: Yes, shipping is free for U.S. orders. International orders have a flat rate of $7.99.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Diners Club, JCB) and PayPal. All payments must be made in U.S. dollars (USD).
Q: Is my payment information secure?
A: Yes. All transactions are encrypted with SSL technology and processed through trusted, PCI-compliant payment gateways. We never store your credit card details.
4. Returns & Refunds
Q: What is your return policy?
A: Items may be returned within 30 days of receiving your product if unused, in original condition, and with all packaging. For details, please see our Return & Refund Policy.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs for non-defective items. Dortko covers return shipping for defective or damaged products.
Q: How long do refunds take?
A: Approved refunds are processed within 5–9 business days. Actual posting time may vary depending on your bank or payment provider.
5. Account & Privacy
Q: Do I need an account to place an order?
A: No, you may checkout as a guest. However, creating an account allows you to track orders and save your information for future purchases.
Q: How do you protect my personal data?
A: We use SSL encryption and industry-standard safeguards. Your information is never sold to third parties. For details, see our Privacy Policy.
6. Other Questions
Q: Do you accept custom orders?
A: Some custom or special-order products are available. Please note that these items cannot be canceled or returned unless defective.
Q: How can I contact Dortko?
A: You can reach us via:
- Email: support@dortko.com
- Phone: (+1) 531-510-5662
- Address: 1299 Antelope Creek Dr 23, Roseville, CA 95678, United States
- Working Hours: 8AM – 6PM (Monday–Saturday)