Welcome to Dortko! These Billing Terms and Conditions explain how we process orders and payments on our website. By placing an order with us, you agree to the terms outlined below.
1. Payment Methods
- Accepted Payments: We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal.
- Currency: All payments must be made in U.S. dollars (USD).
2. Billing Information
- Accuracy: You agree to provide current, complete, and accurate purchase and account details for all transactions.
- Updates: You must promptly update your email address, billing details, and payment information to ensure we can complete transactions and contact you if needed.
3. Pricing and Promotions
- Price Changes: Product prices may change at any time without prior notice. We also reserve the right to modify or discontinue any product.
- Promotional Codes: Discounts or promotional codes must be applied during checkout. They cannot be retroactively applied to past orders or combined with other offers unless expressly stated.
4. Order Confirmation and Invoicing
- Order Confirmation: After placing an order, you will receive a confirmation email with details of your purchase, shipping method, and billing information. This email serves as your receipt.
- Invoice: A detailed invoice will be included with your shipment, listing product charges, shipping costs (if applicable), and discounts applied.
5. Payment Processing
- Authorization: By providing payment information, you authorize us to charge your selected payment method for the full order amount. All transactions are subject to fraud checks and authorization.
- Failed Transactions: If your payment is declined or fails, you will be notified by email and asked to provide an alternative payment method.
- Payment Clearance: Orders will not be shipped until full payment has been received and cleared.
6. Disputes and Chargebacks
- Dispute Resolution: For any issues with your order, please contact our support team at support@dortko.com. We aim to resolve problems quickly and fairly.
- Chargebacks: Unauthorized or unfounded chargebacks will be investigated. If a chargeback is deemed invalid, you may be held responsible for reimbursing the chargeback amount and related fees.
- Jurisdiction: Billing disputes are governed by the laws of California, United States.
7. Refunds and Returns
- For refund eligibility, order cancellations, or return requests, please refer to our Return & Refund Policy.
8. Contact Information
If you have any questions about these Billing Terms and Conditions, please contact us:
Email: support@dortko.com
Phone: (+1) 531-510-5662
Address: 1299 Antelope Creek Dr 23, Roseville, CA 95678, United States
Working Hours: 8AM – 6PM (Monday–Saturday)